FAQ
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What is Zaphira?
Zaphira is a Swedish jewelry brand dedicated to creating elegant, timeless, and high-quality pieces that blend Scandinavian minimalism with modern luxury.
What materials do you use in your jewelry?
We use high-quality materials such as sterling silver, 18K gold plating and stainless steel. Each piece is designed to be durable, stylish, and long-lasting.
Is your jewelry waterproof?
Many of our pieces are water-resistant, but we recommend avoiding prolonged exposure to water, perfumes, and harsh chemicals to maintain their shine and longevity.
Do you offer worldwide shipping?
Not currently! We ship to Europe and Norway. Shipping costs and delivery times vary depending on your location. Please check our shipping policy for details.
What is your return and exchange policy?
We offer a 30 day return policy if you are not satisfied with your purchase. The item must be unworn, in its original packaging, and returned within the specified timeframe. Please visit our refund policy for full details.
How do I take care of my jewelry?
Keep your jewelry looking stunning for years to come by following these simple care tips:
- Take off your jewelry before swimming, bathing, or showering.
- Remove it before going to bed to prevent damage.
- Avoid wearing jewelry during physical activities or workouts.
- Let lotions and perfumes fully absorb before putting on your jewelry.
- Store your jewelry in a closed box when not in use to shield it from dust and oxidation.
How do I contact customer support?
You can reach us via email at zaphiraofficial@gmail.com, through our contact form on the website, or via direct message on our social media platforms.